REPLACEMENT POLICY

Because our products are handcrafted with love, we don't offer returns — but we do offer a 100% free replacement if your product is damaged in transit.

WHEN A REPLACEMENT APPLIES

If your order arrives damaged or defective, we'll replace it free of charge.

HOW TO REQUEST A REPLACEMENT

Share a photo of the damaged product within 24 hours of delivery via WhatsApp or our contact page, along with your order number. Once verified, we'll craft and ship a replacement at no cost to you.

WHAT'S NOT COVERED

Slight variations in colour or shape are natural for handmade items and are not considered defects.