REPLACEMENT POLICY

We do offer a free replacement if your product is damaged in transit.

WHEN A REPLACEMENT APPLIES

If your order arrives damaged or defective, we'll replace it free of charge (shipping charges will apply). Each item can only be replaced once.

HOW TO REQUEST A REPLACEMENT

share photos and videos of the damaged product within 24 hours of delivery via WhatsApp. Once verified, we'll craft and ship a replacement at no cost to you (shipping charges will apply).

WHAT'S NOT COVERED

Slight variations in colour or shape are natural for handmade items and are not considered defects.